h5agent Terms and Conditions of Use

Acceptance of Terms

By accessing, registering or using any part of the h5agent platform, you hereby acknowledge that you have read, understood and agreed to be bound by the full terms and conditions stated in this document.

If you do not agree with any part of these terms, you are required to stop using the h5agent platform immediately. Continued use of this platform after the updated date of any amended terms is considered your acceptance of those changes.

h5agent operates under international licensing and complies with all licensing requirements set by the relevant regulatory bodies. These terms do not supersede any local laws or regulations applicable to you at your location.

Eligibility and Registration

To register as an h5agent member, you must meet the following requirements:

• Be at least 21 years of age on the date of registration.
• Have full legal capacity to enter into a binding agreement.
• Not be on any self-exclusion list or gambling prohibition list of any recognised body.
• Register only one (1) account. Duplicate accounts are strictly prohibited.
• Provide true, accurate and complete information during the registration process.

h5agent reserves the right to reject any registration application or close an existing account without providing any specific reason, if the information provided is found to be false or incomplete.

Account Management

Each member is fully responsible for all activities that occur within their account. This includes keeping their username and password confidential from third parties.

You must notify the h5agent customer support team immediately if you become aware of or suspect any unauthorised access to your account. h5agent will not be liable for any losses arising from the use of your account by an unauthorised party.

Transferring an account to another individual is strictly prohibited. An h5agent account is personal property and may not be sold, transferred or shared with anyone else under any circumstances.

All official communications between h5agent and members will be conducted via registered email or live chat. Ensure that the registered email address is active and accessible at all times.

Deposits and Withdrawals

h5agent supports the following payment methods for deposits and withdrawals:

• Touch 'n Go eWallet — a popular local digital wallet in Malaysia.
• DuitNow — an instant interbank money transfer system.
• FPX (Online Banking) — direct access through your preferred online banking system.
• Cryptocurrency — USDT, BTC and ETH are accepted as payment methods.

The minimum limit for deposits and withdrawals is RM50 per transaction. Approved withdrawal requests are usually processed within 10-45 minutes.

h5agent reserves the right to request identity verification documents (KYC) before approving withdrawal requests. This includes a copy of MyKad or other valid verification documents. This procedure is carried out for the security of your account and fraud prevention.

Bonuses and Promotions

All bonuses and promotional offers provided by h5agent are subject to eligibility conditions and wagering requirements as stated alongside each offer.

Welcome Bonus: New members are eligible to receive a 150% welcome bonus on their first deposit, up to a maximum of RM1,500. The applicable wagering requirement is 25x the bonus amount before bonus winnings can be withdrawn.

Calculation example: If you deposit RM100, you will receive a bonus of RM150, making the account balance RM250. The wagering requirement that must be met is RM150 × 25 = RM3,750.

The h5agent VIP Programme offers weekly cashback to loyal members across three tiers:

• Bronze — weekly cashback of up to 0.4%.
• Silver — weekly cashback of up to 0.8%.
• Gold — weekly cashback of up to 1.2%.

h5agent reserves the right to cancel bonuses and void winnings obtained through improper means or in breach of promotion terms. This includes the use of duplicate accounts, player collusion or any other fraudulent conduct.

Game Rules

All games offered through the h5agent platform — including slots, live casino, baccarat, sic bo, roulette, blackjack, arcade games and sports betting — are subject to the respective game rules set by the game providers.

h5agent acts as a platform intermediary and is not responsible for any technical disruptions that occur on the game provider's end. In the event of a technical failure during a game session, h5agent will endeavour to resolve the issue in accordance with the relevant provider's policy.

Completed game results are considered final. Any dispute relating to a game result must be submitted to the support team within 24 hours of the game ending for further consideration.

Prohibited Conduct

h5agent members are prohibited from doing the following:

• Registering more than one account or using a false identity.
• Transferring funds between member accounts without authorisation.
• Using automation software, bots or any technological tools to gain an unfair advantage.
• Manipulating games or payment systems through technical means or fraud.
• Colluding with other members to cheat the system.
• Engaging in money laundering or terrorism financing activities.
• Uploading unlawful content or misusing h5agent's communication channels.

Any breach of these rules may result in immediate account closure, forfeiture of existing balance and bonuses, and further legal action at h5agent's discretion.

Account Suspension and Closure

h5agent reserves the right to suspend or close any member's account for the following reasons:

• Violating any of the terms stated in this document.
• Submitting false information during registration or the KYC process.
• Failing to comply with identity verification requests within the stipulated period.
• Suspected involvement in fraudulent activities or money laundering.
• Account inactive for an extended period with no transactions.

Members may also request closure of their own account at any time by contacting the h5agent customer support team. Any eligible balance will be returned once the verification process is completed.

For members who require self-exclusion for responsible gambling reasons, please contact our support team promptly for appropriate assistance.

Personal Data Protection

h5agent respects the privacy of every member and is committed to protecting the personal information collected during registration and use of the platform. The collection, processing and storage of personal data is carried out in accordance with h5agent's privacy policy, which can be read in detail on the Privacy Policy page.

The information collected is used solely for account management, KYC compliance, payment processing and service improvement purposes. h5agent will not sell or transfer members' personal data to third parties without consent, except where required by law or a relevant regulatory body.

Limitation of Liability

To the extent permitted by law, h5agent shall not be liable for any indirect, incidental or consequential losses suffered by members, including loss of profits, loss of data or service disruption.

h5agent makes no guarantee that the platform will always be free from interruptions, errors or technical bugs. Nevertheless, our technical team continually works to ensure the platform operates at its best at all times.

Members acknowledge that gambling carries real financial risk and that the decision to play is made entirely at their own discretion. h5agent encourages all members to gamble responsibly and within their own financial means.

Applicable Law and Dispute Resolution

These terms and conditions are governed and interpreted in accordance with the laws applicable under h5agent's licensing jurisdiction. Any dispute arising from or related to the use of this platform shall first be resolved through good-faith negotiation.

If negotiation does not produce a satisfactory resolution within 30 days, the dispute shall be referred to mutually agreed arbitration in accordance with the applicable arbitration rules.

If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be reinterpreted in the way that most closely reflects the original intent, and the remaining provisions will continue in full force and effect.

Contact Us

If you have any questions, concerns or complaints regarding these terms and conditions, the h5agent customer support team is ready to assist you at all times.

We provide 24/7 support via live chat and email in Malay and English. You can reach us through:

• Live Chat: Available directly on the h5agent website, 24 hours a day, 7 days a week.
• Email: [email protected]

For more information on frequently asked questions, please visit our FAQ page.